Shipping policy
Delivery policy
1. Introduction
1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.
2. Delivery
2.1 All orders will be subject to delivery charges as detailed in Section 6.
3. Geographical limitations
3.1 We will usually be able to deliver to the following countries and territories: Poland, Benelux, Germany, France, Spain, Italy, Austria, Czechia, Estonia, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia.
3.2 Deliveries to other countries may be made upon individual request and after review.
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is in one of the above mentioned countries, you will be able to select InPost, DPD, UPS, Orlen or Pocztex, depending on the country, and the typical period for delivery of products by this method is 2 - 6 working days.
4.2 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.3 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
5. Delivery charges
5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
5.3 Our delivery charges, for packages below 3 kg, can be found by clicking here:
6. Delivery tracking
6.1 Delivery tracking is available in respect of all orders for our products.
6.2 To track your delivery, enter your tracking number (which is provided in your order confirmation email) into our delivery service provider's website..
7. Confirmation
7.1 Our courier service provider will notify you in advance of any attempted delivery.
8. Delivery problems
8.1 If there are any delivery problems, please contact us using the contact details we publish on our website.
8.2 If our courier service provider is unable to deliver your parcel due to your fault, and you fail to collect your parcel from our courier service provider, we may arrange for the products to be re-delivered; however, we reserve the right to charge you for the actual cost of re-delivery (even if the original delivery was free of charge).
8.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
9. Credit
9.1 This document was created using a template from Docular (https://docular.net/documents/template/5199/free-delivery-policy).
